Refund Policy – Snowaura

At Snowaura, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which refunds are granted.

1. Eligibility for Refunds

• Refunds are only offered if the product has a proven manufacturing defect.
• Items damaged due to misuse or mishandling are not eligible for a refund.
• Exchanges are accepted within 7 days of receiving the product, depending on stock availability.

2. Refund Process

• To request a refund, please contact our support team via email or phone.
• Approved refunds will be processed to the original payment method (PayPal) within 5–7 business days.
• Refunds will only be issued after verification of the defective product.

3. Non-Refundable Items

• Items damaged due to misuse.
• Products returned after 7 days from delivery.
• Products without original packaging or missing parts.

4. Contact for Refunds

For any questions or refund requests, please contact our support team below.