Shipping Overview

Thank you for choosing Snowaura. This Shipping Policy explains how orders are processed, shipped, and delivered. We are committed to providing a reliable shipping experience while keeping customers informed throughout the fulfillment process.

Shipping Destinations

Snowaura currently ships to addresses within the United States. Orders are shipped to the delivery address provided during checkout. Customers are responsible for ensuring that all shipping information is accurate before placing an order.

ORDER FULFILLMENT & DELIVERY SCHEDULE

We strive to prepare every order with great care before it is shipped. Each item goes through a thorough inspection and secure packaging process to help ensure it arrives in excellent condition. Below is an overview of our standard order fulfillment timeline:

• Order Cut-Off Time: Orders placed before 5:00 PM (GMT -5:00 / Hawaii Standard Time) will be processed on the same business day. Orders received after the cut-off time will be processed on the next business day.
• Processing Time: Orders are typically prepared within 1–3 business days (Monday–Friday). During this stage, we verify order details, inspect the product, and package it securely for shipment.
• Shipping Transit Time: Once dispatched, delivery generally takes 3–7 business days (Monday–Friday) depending on the destination and the shipping carrier.
• Estimated Delivery Time: Most customers receive their orders within 4–10 business days from the date the order is placed.

Note: Order processing, shipping, and carrier pickups are completed only on business days (Monday through Friday) and do not include weekends or official U.S. federal holidays.

Shipping Charges

A flat shipping fee of $15.00 applies to all orders unless otherwise stated during checkout. Any applicable shipping charges will be clearly displayed before your order is confirmed.

Order Tracking

Once your order has been shipped, a tracking number will be provided by email when available. Customers may also check their shipment status by visiting our Track Your Order page.

Delivery Guidelines

Please ensure that your shipping address is complete and accurate before placing your order. Snowaura is not responsible for delivery delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Shipments

Although we work with reliable shipping partners, delivery schedules may occasionally be affected by weather conditions, carrier delays, public holidays, or other circumstances beyond our control. We appreciate your patience if such delays occur.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact Snowaura as soon as possible. Include your order number and clear photos of the item so our support team can review your request and provide appropriate assistance.

Shipping Policy Updates

Snowaura may update this Shipping Policy from time to time to reflect changes in shipping procedures, operational requirements, or legal obligations. Any updates will become effective once they are published on this page.

Business Information

Business Name: Snowaura
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT -5)
Email: support@snowaura.shop
Business Address: 11 Waianuenue Avenue, Hilo, Hawaii 96720, United States