Return & Refund Overview

Thank you for shopping with Snowaura. We are committed to providing quality products and a reliable shopping experience. This policy explains the conditions under which returns, exchanges, and refunds are accepted.

Eligible Return Requests

Snowaura accepts returns for both defective and non-defective products.

If you wish to return an item, please contact our customer support team with your order number and the reason for your return. If the item is damaged, defective, or incorrect, please also include clear photos so we can review your request more efficiently.

Return Request Period

Return requests must be submitted within 30 days from the date your order is delivered. Requests received after this period may not be eligible for review.

Return Conditions

To qualify for a return, items must be returned in their original condition with the original packaging whenever possible. Products that show signs of misuse, intentional damage, or unauthorized modifications may not be eligible for a return. All return requests are subject to review and approval by Snowaura.

Exchange Policy

Snowaura also accepts exchanges for both defective and non-defective products. Exchange requests must be submitted within 30 days of delivery. Items must be returned in their original condition with the original packaging before an exchange can be processed. Replacement items are subject to product availability.

Return Instructions

Once your return or exchange request has been approved, our support team will provide the appropriate return instructions. Please do not send any item back until you have received confirmation from Snowaura.

Refund Review

After the returned item has been received and inspected, we will review your request to ensure it meets the requirements of this policy. You will be notified of the outcome by email.

Refund Processing Time

Approved refunds are issued to the original payment method used for the purchase. Refunds are generally processed within 10 business days after the returned item has been received and approved. The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Restocking Fee

Snowaura does not charge a restocking fee for approved returns or exchanges. The restocking fee is $0.00.

Non-Eligible Returns

Returns or exchanges may not be accepted for:

• Items showing signs of misuse, intentional damage, or unauthorized modifications.

• Products returned without prior approval.

• Requests submitted after the 20-day return period.

Policy Updates

Snowaura may update this Return & Refund Policy from time to time to reflect changes in business operations, legal requirements, or customer service procedures. Any updates become effective once they are published on this page.

Business Information

Business Name: Snowaura
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT -5)
Email: support@snowaura.shop
Business Address: 11 Waianuenue Avenue, Hilo Hawaii 96720, United States