Return & Refund Policy

Thank you for shopping with Snowaura. We are committed to providing quality earrings and a reliable shopping experience. This Return & Refund Policy explains the conditions for returns and refunds, the eligibility requirements, and how approved return requests are handled.

By placing an order with Snowaura, you agree to the terms outlined below.

Return Eligibility

We accept returns for both defective and non-defective earrings within the eligible return period.

To qualify for a return, the item must:

  • Be returned within 30 days of the delivery date.
  • Be in its original condition with all original packaging whenever possible.
  • Not show signs of misuse, intentional damage, or unauthorized modification.
  • Be approved by our customer support team before being returned.

If your earrings arrive damaged, defective, or incorrect, please contact us within the return window and provide clear photographs showing the issue. These images help us review your request and determine the appropriate resolution.

If the damage occurred during shipping or because of an error on our part, Snowaura will take responsibility for resolving the issue.

If the earrings become damaged after delivery due to improper handling, misuse, accidents, neglect, or normal wear and tear, the return request will not be eligible for approval.

Change of Mind

We do not accept returns due to a change of mind after an order has been processed or shipped.

If you wish to cancel your order because you have changed your mind, please contact us before your order has been processed and dispatched. Once the order has been shipped, it can no longer be cancelled for this reason.

Items Not Eligible for Return

Returns will not be accepted for:

  • Earrings damaged after delivery due to misuse, accidents, or improper handling.
  • Earrings showing signs of use, intentional damage, or unauthorized modification.
  • Change of mind after the order has been processed or shipped.
  • Items returned without prior approval from our customer support team.
  • Return requests submitted after the 30-day return window.

Return Process

If your return request is approved, our support team will provide return instructions.

Customers are responsible for securely packaging the earrings and taking the package to their preferred courier service for return shipment. The return shipping label must be attached to the package before sending it back.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect due to our error. In such cases, Snowaura will cover the return shipping costs.

For all other approved returns, the customer is responsible for arranging and paying for the return shipment.

We recommend using a trackable shipping service, as Snowaura is not responsible for return packages that are lost or cannot be tracked during transit.

Restocking Fee

Snowaura does not charge any restocking fee. All approved returns are processed with a $0 restocking fee.

Exchanges

At this time, Snowaura does not offer exchanges. If you wish to receive a different item, you must first return the eligible product in accordance with this Return & Refund Policy. Once your return has been approved and completed, you may place a new order for the item you wish to purchase. Exchange requests will not be processed as direct replacements.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved, your refund will be issued to the original payment method whenever possible.

Approved refunds are generally processed within 10 business days after the returned item has been received and inspected. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Late or Delayed Refunds

If you have not received your refund after the expected processing period, please contact our customer support team at Support@Snowaura.shop. We will be happy to review your refund status and provide further assistance.

Business Information

Business Name: Snowaura
Business Email: Support@Snowaura.shop
Business Address: 11 Waianuenue Avenue, Hilo, Hawaii 96720, United States

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT -10:00)
Saturday – Sunday: Closed