Shipping Policy

Thank you for choosing Snowaura. We are committed to providing a reliable and transparent shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered after you place an order for our earrings.

Shipping Coverage

Snowaura currently ships to addresses within the United States only. Orders are delivered to the shipping address provided during checkout. Customers are responsible for ensuring that all shipping information is accurate before placing an order.

All prices and shipping charges displayed on our website are listed in United States Dollars (USD).

Order Fulfillment & Delivery Schedule

To ensure every order is carefully prepared before shipment, we follow the standard fulfillment schedule below:

  • Order Cut-Off Time: 5:00 PM (GMT -10:00), Monday–Friday
  • Processing / Handling Time: 3–4 business days (Monday–Friday)
  • Transit Time: 5–8 business days (Monday–Friday)
  • Estimated Total Delivery Time: 8–12 business days

Orders placed before 5:00 PM (GMT -10:00) on a business day generally begin processing the same business day. Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next available business day.

Every pair of earrings is carefully inspected, securely packaged, and prepared for shipment to help ensure it arrives in excellent condition.

Shipping Charges

Free shipping is available on all orders unless otherwise stated during checkout. The shipping cost will be clearly displayed as $0.00 (Free) before your payment is completed.

Shipping Carriers

We work with trusted shipping carriers, including USPS, UPS, FedEx, DHL, and other logistics partners depending on the destination and shipping method.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information whenever available. You can also monitor your shipment through our Track Your Order page.

Delivery Information

Please ensure your shipping address is complete and accurate before placing your order. Incorrect or incomplete shipping information may result in delivery delays, failed deliveries, or additional shipping charges.

If you notice an error in your shipping information after placing your order, please contact us as soon as possible. Address changes may only be possible if your order has not yet been shipped.

Late or Delayed Deliveries

Although we work with reliable shipping carriers, unexpected delays may occasionally occur due to weather conditions, carrier disruptions, public holidays, customs procedures (where applicable), or high shipping volumes.

If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team. We will gladly review your shipment status and provide assistance whenever possible.

Damaged or Incorrect Deliveries

If your earrings arrive damaged, defective, or you receive an incorrect item, please contact Snowaura as soon as possible.

To help us review your request, please provide your Order Number along with clear photographs showing the issue. Our support team will review your request and provide the appropriate resolution in accordance with our Return & Refund Policy.

Business Information

Business Name: Snowaura
Business Email: Support@snowaura.shop
Business Address: 11 Waianuenue Avenue, Hilo, Hawaii 96720, United States

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT -10:00)
Saturday – Sunday: Closed